Service Manager
Core
Leading a team of Heavy Equipment Maintenance Technicians to manage service operations, schedule repairs, and maintain customer relationships for rental construction equipment.
Role type
Service Manager (Heavy Equipment Maintenance)
Builds
Rental construction equipment fleet maintenance and repair services
Domain
Construction equipment rental and fleet management
Deliverable
client delivery
Required skills
Team leadership, maintenance and service experience, customer relationship management, problem solving, scheduling, industry knowledge (construction/rental)
Preferred skills
Construction industry background, experience leading maintenance teams, field service experience
Technologies
Proprietary T3 platform, industry leading diagnostic tools
Responsibilities
Coordinate and supervise quality performance of equipment mechanics, schedule repairs for customer and company owned rental equipment, maintain and nurture existing customer relationships, respond to and resolve customer inquiries and complaints, conduct employee training and development
Seniority
Mid-level, hands-on IC