Customer Success Manager
Core
Strategic advisor and relationship manager driving post-sale customer success, product adoption, renewals, and revenue expansion for cybersecurity clients.
Role type
Senior Customer Success Manager (Strategic Advisor)
Builds
Long-term customer partnerships and product value realization
Domain
Cybersecurity / SaaS
Required skills
Strategic account management, upselling/cross-selling, churn prevention, contract renewal, complex negotiations, product adoption guidance, cross-functional coordination, technical domain knowledge (IT/SaaS), C-suite engagement
Preferred skills
Cybersecurity industry background, Bahasa Melayu, Mandarin
Technologies
Telemetry tools, Customer Success platforms
Responsibilities
Cultivate long-term partnerships to achieve customer business goals; Drive product adoption and utilization beyond basic features; Identify and execute upselling/cross-selling opportunities; Manage account health, renewals, and retention metrics; Coordinate escalations across Sales, Engineering, and Support teams; Provide customer insights to product and solution engineering teams.
Seniority
Senior, hands-on IC