Associate Customer Success Manager
Core
Associate Customer Success Manager for Tier 2 accounts acting as a strategic advisor to drive product adoption, retention, and value realization for cybersecurity solutions.
Role type
Associate Customer Success Manager (Tier 2)
Builds
Customer success plans, adoption roadmaps, and QBRs for Trellix security platform
Domain
Cybersecurity / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, stakeholder management, QBR facilitation, churn risk mitigation, cross-functional collaboration, technical escalation handling, ROI analysis
Preferred skills
Cybersecurity fundamentals, AI tool usage, enterprise client portfolio management
Technologies
Trellix security platform, AI tools (ChatGPT, Claude, Midjourney)
Responsibilities
Build trusted partnerships with key stakeholders and executive sponsors; conduct Quarterly Business Reviews (QBRs); monitor account health and mitigate churn risks; partner with Sales for account transitions; resolve technical escalations with R&D and Engineering; map product features to customer security goals.
Seniority
Associate (3+ years experience)
