Customer Success Manager (French Speaker)
Core
Drive customer loyalty and adoption of Trellix cybersecurity solutions for enterprise and government clients.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Trusted advisor relationships, customer success plans, and adoption strategies for cybersecurity platforms.
Domain
Cybersecurity / Enterprise Software
Deliverable
client delivery
Required skills
Account management, strategic account liaison, business strategy alignment, project management, risk mitigation, cross-functional collaboration, QBR facilitation, deployment issue resolution, ROI analysis
Preferred skills
SaaS experience, enterprise software industry background, cybersecurity domain knowledge, executive stakeholder management
Technologies
Trellix cybersecurity platform, QBR tools
Responsibilities
Develop customer-specific success plans to oversee on-boarding, adoption, and satisfaction; Partner with Sales to identify expansion, retention, and renewal opportunities; Handle escalations of deployment or productivity blocking issues; Identify risks to customer outcomes and coordinate risk mitigation; Articulate value of solutions to inspire adoption; Conduct Quarterly Business Reviews to align on progress.
