Customer Success Manager
Core
Bridge between clients, product, and technology teams to drive adoption of AI-powered product assistance solutions and generate revenue growth.
Role type
Customer Success Manager (Revenue Growth)
Builds
AI-powered product assistance solutions for enterprise clients
Domain
B2B SaaS, AI, automotive, manufacturing, enterprise technology
Deliverable
production ML models
Required skills
Client relationship management, enterprise sales, business development, presentation creation, CRM management, stakeholder coordination, data analysis, process documentation
Preferred skills
B2B SaaS experience, AI/NLP/LLM understanding, automotive/manufacturing domain knowledge, CXO-level client engagement, Japanese client experience
Technologies
HubSpot, Notion, Jira, Google Workspace, Slack
Responsibilities
Manage post-sales engagement, onboarding, training, and adoption; identify and close renewals, upsells, and expansion opportunities; support new business development through prospecting and demos; create client presentations and reports; coordinate with product and engineering teams; maintain CRM records and build internal playbooks.
Seniority
Mid-level, hands-on IC
