Customer Success Manager
Core
Bridge between clients, product, and technology teams to drive adoption of AI-powered product assistance solutions and generate revenue through renewals and upsells.
Role type
Senior Customer Success Manager (B2B Enterprise)
Builds
AI-powered product assistance solutions for automotive OEMs, appliance brands, and enterprise clients
Domain
B2B SaaS, AI, digital transformation, automotive, manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
post-sales engagement management, stakeholder relationship building, KPI tracking (usage, adoption, ROI), renewal and upsell execution, new business development, client presentation creation, cross-functional coordination, CRM management, process playbook development
Preferred skills
B2B SaaS/AI/digital transformation experience, automotive/manufacturing/BFSI domain knowledge, enterprise client communication, structured presentation design, business problem analysis, basic AI/NLP/LLM understanding, sales mindset, data-driven approach, familiarity with HubSpot/Notion/Jira
Technologies
HubSpot, Notion, Jira, Google Workspace, Slack
Responsibilities
Manage post-sales engagement, onboarding, training, demos, and adoption; Identify and close renewals, upsells, and strategic account growth; Support new business development via prospect research, outreach, and proposals; Create client presentations and business review decks; Coordinate with product and engineering teams to resolve issues; Maintain CRM records and account documentation; Build internal playbooks and scalable customer success processes
Seniority
Mid-level, hands-on IC