Customer Lifecycle Manager, Solar Inverter
Core
Own the end-to-end customer journey of Solar Inverters from acquisition through ownership, defining global CX standards and optimizing lifecycle performance to maximize retention and payment behavior.
Role type
Senior Customer Lifecycle Manager (Solar Inverters)
Builds
Global customer experience standards and optimized inverter ownership journeys
Domain
Renewable Energy / Solar Inverters / Fintech
Deliverable
product features
Required skills
Customer journey mapping, funnel optimization, retention strategy, data analysis, cross-functional collaboration, payment behavior management
Preferred skills
Solar inverter systems knowledge, energy industry experience, fintech or subscription/financing models experience
Responsibilities
Map and own the end-to-end Solar Inverter customer lifecycle, identify and eliminate friction points across the journey, define and enforce global CX standards across markets, track key funnel metrics (conversion, activation, on-time payment), design interventions to improve payment behavior and reduce churn, leverage telemetry and customer data for proactive issue resolution
Seniority
Senior, hands-on IC