Customer Support Associate
Core
Providing world-class customer support via phone and email for Padlet's global education community, while acting as a product advocate to identify bugs and suggest improvements.
Role type
Customer Support Associate
Builds
Padlet's visual content creation and collaboration platform for classrooms worldwide
Domain
EdTech / Education software
Deliverable
client delivery
Required skills
English fluency, Korean fluency, direct customer-facing experience, analytical thinking, written communication, verbal communication, attention to detail, time management, adaptability
Preferred skills
curiosity about people and business, passion for community improvement, collaborative mindset, independent work capability
Technologies
Padlet platform, Support Center, internal documentation
Responsibilities
Solve customer inquiries via phone and email, document and follow up with engineers on product bugs and features, identify trends in customer issues to suggest process and product improvements, draft improvements to external and internal support documentation, collaborate with other teams to resolve complex issues
Seniority
Individual Contributor