Customer Success Manager - US Accounts
Core
Manage 40-60 enterprise customers for an AI roleplay and training platform, ensuring product adoption, satisfaction, and revenue growth through onboarding, training, and advocacy.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer retention, upselling, and expansion for Fortune 500 clients
Domain
Enterprise AI / SaaS / Customer Success
Required skills
SaaS industry knowledge, relationship building, presentation skills, prioritization, data analysis, English communication
Preferred skills
Self-starter, complex concept mastery, breaking down complex info, enterprise IT environment knowledge, startup experience
Technologies
CRM systems
Responsibilities
Facilitate client onboarding, build and maintain client relationships, conduct product training sessions, advocate for clients internally, resolve client issues, identify upselling opportunities, monitor and secure renewals, analyze client usage data, maintain client interaction records
Seniority
Mid-Senior, hands-on IC
