Customer Success Manager - US Accounts
Core
Manage 40-60 enterprise customers for an AI roleplay and training platform, ensuring product adoption, satisfaction, and revenue growth through onboarding, training, and support.
Role type
Customer Success Manager (Enterprise SaaS)
Builds
Enterprise AI roleplay and training platform for customer-facing teams
Domain
Enterprise SaaS / AI / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS industry knowledge, relationship building, presentation skills, prioritization, data analysis, English communication
Preferred skills
Self-starter, complex concept mastery, breaking down complex information, enterprise IT environment knowledge, SaaS startup experience
Technologies
CRM systems
Responsibilities
Facilitate client onboarding, build and maintain client relationships, conduct product training sessions, resolve client issues, advocate for clients internally, identify upselling opportunities, monitor and secure renewals, analyze client usage data, maintain client interaction records
Seniority
Mid-level, hands-on IC