Technical Customer Success Manager
Core
Technical point of contact for key enterprise customers, driving product adoption, operational success, and long-term satisfaction through trusted advisory relationships.
Role type
Senior Technical Customer Success Manager
Builds
Cloud-based Zero Trust security platform (DLP, firewalls, proxy, VPN, SIEM)
Domain
Cybersecurity / Cloud Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical account management, solution optimization, DLP configuration, network security fundamentals, TCP/IP/HTTPs/SAML, stakeholder management, QBR delivery, cross-functional collaboration
Preferred skills
Cloud platforms (O365, Azure, AWS, GCP)
Technologies
Zero Trust, DLP, SIEM, Firewalls, Proxy, VPN, TCP/IP, HTTPs, SAML, O365, Azure, AWS, GCP
Responsibilities
Manage key customer relationships and ensure Skyhigh is a key technology partner; tailor adoption plans to achieve customer business goals; conduct health checks and provide advisory for best practices and solution optimization; monitor deployments and drive communication; execute governance meetings with operational and C-level stakeholders; deliver QBRs and Value Plans; identify growth opportunities and collaborate with Sales/Product teams.
Seniority
Mid-Senior, hands-on IC