Technical Customer Success Manager (German & English Language)
Core
Bilingual German/English Technical Customer Success Manager acting as a trusted advisor to key enterprise customers to operationalize security solutions and drive adoption.
Role type
Senior IC Technical Customer Success Manager
Builds
Customer success, product adoption, and value realization for enterprise security clients
Domain
Cybersecurity / Cloud Security
Deliverable
client delivery
Required skills
German (fluent), English (fluent), Technical Account Management, Solution Architecture, Network Security, DLP configuration, QBR development, Cross-functional collaboration, Strategic planning
Preferred skills
Cloud platforms (O365, Azure, AWS, GCP)
Technologies
TCP/IP, HTTPs, SSL, PKI, Firewalls, Proxy, VPN, SIEM, SSO-SAML, SaaS
Responsibilities
Manage key customer relationships and act as technical point of contact; Conduct health checks and advisory to drive best practices and solution optimization; Execute training workshops and deliver QBRs/Value Plans; Collaborate with Sales and Engineering to identify growth opportunities; Plan governance meetings with C-level executives.
Seniority
Senior, hands-on IC