Technical Customer Success Manager (German & English Language)
Core
Bilingual Technical Customer Success Manager acting as a trusted advisor to key enterprise customers to operationalize security solutions, drive adoption, and ensure continuous optimization.
Role type
Senior Technical Customer Success Manager
Builds
Customer success outcomes, adoption of Zero Trust security platforms, and strategic value realization for enterprise clients.
Domain
Cybersecurity / Cloud Security / Zero Trust
Deliverable
client delivery
Required skills
Deep understanding of networking protocols (TCP/IP, OSI Model, HTTPs, SSL, SSO-SAML), Network Security (Firewalls, Proxy, VPN, SIEMs), troubleshooting complex technical issues, managing C-level stakeholder relationships, conducting best practices workshops and training, developing QBRs and Value Plans.
Preferred skills
Understanding of cloud platforms (O365, Salesforce, Azure, AWS, GCP).
Technologies
Zero Trust solutions, DLP configurations, SIEMs, Firewalls, Proxy, VPN, SSO-SAML, O365, Salesforce, Azure, AWS, GCP.
Responsibilities
Manage key customer relationships as the primary technical point of contact; conduct health checks and advisory to drive best practices and solution optimization; monitor deployments and escalate critical issues; run operational governance meetings and strategic C-level planning sessions; execute training workshops and deliver QBRs; collaborate cross-functionally with Sales, Solution Engineering, and Product teams to identify growth opportunities and inform product development.
Seniority
Senior, hands-on IC
