Technical Account Manager
Core
Drive technical success and adoption of Netskope Cloud Security platform for enterprise customers, acting as a trusted advisor to align security strategy with business goals.
Role type
Senior Technical Account Manager
Builds
Cloud security platform adoption and operational maturity for enterprise clients
Domain
Cloud Security / Network Security
Deliverable
client delivery
Required skills
Network security technologies (Proxies, NGFW, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways), Networking concepts, MDM, Cloud APIs, Scripting (Perl/Python), Regulatory compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX), Data encryption, SIEM, Load balancing, Network architecture
Preferred skills
Fortune 500 customer experience
Technologies
Netskope Cloud Security Platform, Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways, MDM, Cloud APIs, SIEM
Responsibilities
Partner with Customer Success Managers to define and execute success plans and value realization roadmaps; Build strong relationships with customer champions and executives to guide on best practices and architecture design; Coach customer teams to become self-sufficient in day-to-day operations; Conduct tenant health checks, track adoption metrics, and recommend improvements; Coordinate with Support and Engineering to resolve technical issues; Share new use cases, lessons learned, and optimization opportunities; Champion customer needs with Product Management and Engineering; Partner with stakeholders to ensure Netskope capabilities align with evolving security objectives; Deliver regular status updates and executive-level summaries; Orchestrate resources across Netskope and the customer organization to drive adoption and retention.