Technical Customer Success Manager
Core
Own end-to-end technical success for enterprise and federal government customers of DataBee's SaaS security solutions, acting as the primary technical lead for architecture, implementation, and optimization.
Role type
Senior Technical Customer Success Manager (Cybersecurity/SaaS)
Builds
DataBee Cybersecurity Suite (SaaS security solutions for critical infrastructure)
Domain
Cybersecurity, GRC, Compliance, Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise project management, GRC/security compliance/cyber risk reporting, Data architecture (ingest, ETL, normalization, SQL), SIEM platforms (Microsoft Sentinel, Splunk), Cloud platforms (AWS, Azure), Stakeholder management at CISO/executive level
Preferred skills
Experience in data engineering, Solutions consulting, Startup operating model
Technologies
Snowflake, Databricks, Iceberg, AWS S3, Azure Blob, Microsoft Sentinel, Splunk
Responsibilities
Implement architecture and solutions for net new and expansion opportunities; Perform hands-on work within the platform (data onboarding, dashboarding, integrations, troubleshooting); Drive delivery across data ingest, ETL, storage, and integrations; Partner with Sales Engineering and Product teams to support solution deployment and roadmap influence; Provide technical leadership and mentorship across teams and customer engagements; Bring customer feedback to Product Management and Engineering to improve product designs.
Seniority
Senior, hands-on IC with executive presence