Customer Success Manager - Japan

Tokyo, JapanFull-time2026-11-03 → 2026-11-10

Hybrid

Core

Guide customers through security and compliance journeys using Vanta's platform to achieve retention and business health.

Role type

Senior Customer Success Manager (SaaS)

Builds

Customer retention, adoption, and value realization for security/compliance software

Domain

Cybersecurity / Compliance (SOC 2, ISO 27001, GDPR, HIPAA)

Required skills

Customer success management, strategic account management, retention strategy, product adoption, cross-functional collaboration, technical problem solving, data analysis, stakeholder management, Japanese language, English language

Preferred skills

Security or compliance industry experience, experience managing 150-170 accounts, AI tool usage

Technologies

Catalyst (CS platform), Vanta platform

Responsibilities

Guide customers through onboarding, implementation, and product adoption; Partner with Account Managers to flag at-risk accounts and identify expansion opportunities; Monitor customer health via key indicators; Serve as the primary point of contact for customers; Provide technical answers and recommend efficient compliance paths; Co-create engagement plays with the CS team; Liaise with Support to resolve customer issues; Provide customer feedback to the Product team.

Seniority

Mid-Senior, hands-on IC

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.