Senior Operational Engineer
Core
Design, deliver, and operate enterprise telephony and contact centre platforms using cloud and AI technologies to support employee and client communication.
Role type
Senior IC operational engineer (cloud telephony & contact centre)
Builds
Scalable, secure cloud-based telephony solutions (Microsoft Teams Telephony, Amazon Connect) and AI-enabled capabilities
Domain
Financial services / Contact centre infrastructure / Cloud engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Cloud architecture, AWS services, enterprise telephony, Python, DevOps, ITIL, Agile, AI/automation mindset
Preferred skills
AWS AI/ML services, contact centre architecture, automation strategy, technical mentoring
Technologies
AWS, Amazon Connect, Microsoft Teams Telephony, Python, Terraform, Jenkins, Bitbucket, Ansible, CI/CD pipelines
Responsibilities
Design HLDs and technical designs for telephony solutions, support AWS environments and cloud infrastructure, participate in incident response and change management, mentor operations teams, evaluate emerging AI and automation technologies
Seniority
Senior, hands-on IC
