Manager, Service Delivery Partner
Core
Represent day-to-day IT Operations service delivery to business recipients, acting as the primary interface between technical providers and business stakeholders to ensure service quality and business outcomes.
Role type
Manager, Service Delivery Partner (IT Operations)
Builds
IT Operations services and support functions for Group IT
Domain
IT Service Management (ITSM) / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service level management, stakeholder engagement, operational oversight, change coordination, performance reporting, continuous improvement, escalation management, compliance monitoring
Preferred skills
Process optimization, root cause analysis, audit readiness, service governance
Technologies
ITSM tools, monitoring platforms, ticketing systems
Responsibilities
Represent IT Operations to service recipients, oversee operational service health and performance, lead service review meetings and governance forums, manage service provider performance and improvement programs, coordinate demand and operational changes, handle escalations and stakeholder communications, maintain service documentation and compliance.
Seniority
Manager, hands-on leadership
