GBS HR Operations Lead - Americas
Core
Lead the global transition of HR operations into existing Global Business Services (GBS) locations and manage the long-term strategic direction of HR Shared Services for the Americas region.
Role type
Senior HR Operations Lead (Shared Services/GBS)
Builds
HR service delivery processes and operational efficiency within a regional Shared Services center
Domain
Healthcare / Human Resources / Shared Services
Required skills
HR Business Partnering, HR Operations leadership, Shared Services management, Process transformation, Change management, Stakeholder management, Team leadership, Risk management, Strategic planning
Preferred skills
People management, Vendor management, Six Sigma, PMP, PHR/SPHR/SHRM-SCP certifications
Technologies
HRIS systems, GBS platforms, Data analytics tools
Responsibilities
Lead HR work transitions into regional GBS locations, oversee readiness activities (knowledge transfer, resource ramp-up), develop transition governance (KPIs, SLAs), provide strategic leadership for HR Shared Services, manage HR service delivery processes, collaborate with IT/Finance/vendors for optimal service delivery, manage internal HR shared services staff and/or oversee vendor personnel.
Seniority
Senior, hands-on IC with strategic oversight
