People Operations Regional Lead/Manager - Americas
Core
Lead People Operations service delivery, employee lifecycle operations, and HR communications across the Americas region to ensure operational excellence and high-quality support for employees and managers.
Role type
Senior People Operations Regional Lead / Manager (Americas)
Builds
Scalable, employee-centric People Operations services and standardized HR processes
Domain
Financial Services / People Operations
Required skills
People leadership, operational execution, process improvement, stakeholder management, team development, escalation management, compliance knowledge, data-driven decision making, change management
Preferred skills
Experience with global HR operating models, knowledge of HR technology platforms, cross-regional collaboration experience
Technologies
ServiceNow, HRIS platforms, case management systems
Responsibilities
Lead HR Service Delivery for the Americas region; Own day-to-day operations including case management, employee lifecycle processes, and HR communications; Serve as the primary escalation point for complex operational issues; Lead and develop the regional People Operations team; Drive standardization, process improvements, and automation opportunities; Partner with global peers to establish consistent processes and share best practices
Seniority
Senior, hands-on IC with team leadership
