Technical Account Manager
Core
Trusted advisor for enterprise customers adopting Palo Alto Networks' Managed Detection and Response (MDR) services, driving adoption, satisfaction, and retention.
Role type
Senior Technical Account Manager (Managed Services)
Builds
Unit 42 Managed Detection and Response services
Domain
Cybersecurity / Managed Security Services
Deliverable
client delivery
Required skills
customer success management, technical escalation handling, stakeholder relationship building, data-driven metrics tracking, product roadmap influence, risk mitigation
Preferred skills
cybersecurity industry experience, MDR/Threat Hunting expertise, consulting and project management, customer engagement program development
Technologies
Palo Alto Networks MDR platform, Unit 42 services
Responsibilities
Guide customers through onboarding and drive adoption; Establish trusted advisor relationships with customer stakeholders; Act as primary point of contact for customer support; Proactively communicate service updates and feedback; Champion customer needs to influence product roadmap; Manage and report on key performance metrics (CSAT, renewal rates); Identify risks and execute mitigation plans
Seniority
Senior, hands-on IC