Sr. Technical Account Manager
Core
Provide expert technical guidance and architectural leadership to enterprise customers to ensure their Illumio breach containment and Zero Trust environments are secure and resilient.
Role type
Senior Technical Account Manager (Cybersecurity)
Builds
Customer trust and adoption of Illumio's microsegmentation platform across hybrid multi-cloud environments
Domain
Cybersecurity / Zero Trust / Cloud Security
Deliverable
client delivery
Required skills
Enterprise security solution deployment, Zero Trust architecture, SaaS enterprise software support, cybersecurity product knowledge, project leadership, architectural guidance, business insight, problem-solving, metrics reporting
Preferred skills
Technical certifications, data center infrastructure, operating systems, system administration, technical architecture, networking concepts (routers, switches, load balancers), SIEM/SOAR integration, heterogeneous security environment integration
Technologies
Illumio, Firewalls, SIEM, SOAR
Responsibilities
Establish long-term relationships with assigned accounts, provide project leadership and architectural guidance for customer security initiatives, lead challenging requests across simultaneous engagements, provide product feedback to internal teams, perform health checks and document findings, act as a customer advocate for escalations, provide proactive guidance to mitigate issues, collect metrics and develop progress reports
Seniority
Senior, hands-on IC with advisory responsibilities
