Senior Manager, Customer Upsell, NGTS
Core
Senior Manager leading global expansion and upsell operations for Next Generation Trust Security (NGTS) and Quantum Safe Security solutions, driving growth across the worldwide active renewal base.
Role type
Senior Manager, Global GTM Operations
Builds
Global commercial plays, BOMs, and transition strategies for NGTS and Quantum Safe Security
Domain
Cybersecurity / Trust Security / SaaS
Required skills
Global renewal management, Account management, Commercial deal structuring, SaaS entitlement mechanics, Cross-functional co-selling, CRM analytics, Technical security aptitude
Preferred skills
Certificate Lifecycle Management (CLM), PKI, Identity and trust security, GTM scaling initiatives
Technologies
Salesforce, Tableau, Google Workspace
Responsibilities
Execute global renewal-led upsell plays to drive ACV expansion and cross-sell; Align daily operations with the Idira Renewal Team to identify expansion candidates; Collaborate with M&T Specialists to co-develop proposals and align commercial strategies; Build Bills of Materials (BOM) and model commercial transition scenarios; Conduct account entitlement audits to identify overconsumption; Develop rep-facing resources like calculators and playbooks; Facilitate cross-functional deals across Product, Finance, and regional sales; Maintain CRM pipeline hygiene and forecasting dashboards; Establish global operating procedures and onboard future team members.
Seniority
Senior Manager, hands-on global program lead