Customer Success Manager
Core
Manage end-to-end customer service delivery, account retention, and service improvement for a portfolio of key enterprise clients in the Asia-Pacific region.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Client relationships, service delivery frameworks, and custom system solutions
Domain
Automotive/Telematics (driver safety, telematics programs)
Deliverable
client delivery
Required skills
Client relationship management, cross-departmental collaboration, data analysis, problem-solving, multi-channel communication, project coordination
Preferred skills
Multi-lingual communication, functional leadership, creative solutioning
Technologies
Salesforce, Zendesk, Monday.com, MS Office Suite, Telematics platforms
Responsibilities
Identify opportunities to expand client engagement and improve product utilization; Deliver presentations, proposals, and product demonstrations; Conduct discovery conversations and account reviews; Capture client feedback for product/engineering teams; Address client concerns across all communication channels; Act as primary operational lead during Asia-Pacific business hours for global enterprise accounts; Coordinate with engineering and support teams to resolve critical platform issues.
Seniority
Senior, hands-on IC with indirect management responsibilities