Customer Success Manager - APAC
Core
Serve as the first Customer Success Manager for APAC, owning the end-to-end implementation, onboarding, and long-term adoption lifecycle for strategic enterprise customers.
Role type
Senior Customer Success Manager (Implementation & Account Ownership)
Builds
Enterprise hiring workflows and talent strategy outcomes for Ashby customers in the APAC region.
Domain
B2B SaaS (Talent Tech/Hiring Software) in the APAC region.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
B2B SaaS Customer Success, end-to-end project management, change management, stakeholder management, data analysis, product configuration, technical troubleshooting, coaching
Preferred skills
Recruiting or hiring management experience, experience with highly configurable platforms
Technologies
Ashby (hiring platform), CRM tools, data analytics tools
Responsibilities
Manage implementation and onboarding projects for strategic APAC customers; build deep strategic relationships with senior stakeholders; partner cross-functionally with Sales, Product, and Support; use data to assess adoption and identify risks; develop region-specific best practices and playbooks.
Seniority
Senior, hands-on IC (Founding hire for region)
