Strategic Relationship Representative
Core
Manage subscription renewals and drive upsell opportunities for existing enterprise and partner customers via phone and strategic solution selling.
Role type
Senior Inside Sales Representative (Renewal & Upsell)
Builds
Subscription renewals, multi-year upsell deals, and forecast accuracy for the Tokyo office.
Domain
Cybersecurity / SaaS / Enterprise IT
Deliverable
client delivery
Required skills
Renewal sales, upselling, multi-year deal structuring, forecasting, Salesforce.com, relationship building, process improvement
Preferred skills
Enterprise sales, cybersecurity/IT industry background, business-level English
Responsibilities
Maintain assigned accounts and manage subscription renewals, drive upsell and additional business (including multi-year proposals), collaborate with sales managers and partners to execute renewals before contract expiration, create renewal and upsell quotes, submit accurate forecasts, follow up on orders and review installed base, improve sales processes and methodologies, stay updated on product roadmap and industry trends
Seniority
Senior, hands-on IC