Director of Account Management - NA
Core
Executive-level commercial owner for a portfolio of high-value North American enterprise accounts, leading complex renewals, expansions, and negotiations with C-suite stakeholders.
Role type
Senior IC Account Management Director
Builds
Long-term, multi-year growth and Net Dollar Retention (NDR) for strategic enterprise accounts
Domain
Cybersecurity / Enterprise SaaS
Required skills
Enterprise account management, strategic account management, complex negotiation, quota management, executive relationship building, cybersecurity sales, deal structuring, forecasting, Salesforce proficiency
Preferred skills
Exposure management, ASM, CTEM, vulnerability management, application security, regulated industry sales (financial services, healthcare)
Technologies
Salesforce
Responsibilities
Build trusted executive-level relationships with CISOs, CIOs, and C-suite stakeholders; Lead complex commercial negotiations including multi-year renewals and enterprise agreements; Own renewals and expansions for strategic accounts with full accountability for retention and growth targets; Identify and close upsell and cross-sell opportunities; Develop and execute account plans using structured qualification (e.g., MEDDPICC); Run executive business reviews (EBRs/QBRs); Deliver accurate forecasting in Salesforce; Act as the voice of the customer to Product, Support, and Marketing.
Seniority
Senior, quota-carrying IC