Principal Managing Partner
Core
Steward Workday Success Plan subscribers in Canada as a trusted advisor and executive liaison to cultivate long-term relationships with strategic clients.
Role type
Principal Managing Partner (Customer Success)
Builds
Long-term customer partnerships and multi-year value activation roadmaps
Domain
SaaS Human Resources and Finance
Deliverable
client delivery
Required skills
C-level relationship management, strategic alignment, cross-functional orchestration, escalation resolution, deployment risk mitigation, CRM management, customer advocacy
Preferred skills
Cloud-native HR/Finance software expertise, consulting background, diplomatic coordination, matrixed team leadership
Technologies
CRM software, Workday platform, internal AI tools
Responsibilities
Nurturing C-level relationships, advocating for Workday's vision, driving strategic alignment, promoting customer satisfaction, orchestrating cross-functional collaboration, resolving escalations, de-risking deployments, ensuring operational excellence, championing customer success
Seniority
Principal, hands-on IC with strategic oversight
