Customer Success Manager
Core
Ensure customers achieve maximum value from Workday Adaptive Planning by driving adoption, retention, and identifying growth opportunities.
Role type
Senior Customer Success Manager (SaaS/EPM)
Builds
Customer success plans, adoption roadmaps, and strategic value realization for enterprise accounts.
Domain
Enterprise Performance Management (EPM) / Financial Planning & Analysis (FP&A)
Required skills
SaaS customer success management, contract negotiation, renewal management, change management, pricing principles, CRM usage (Salesforce), Gainsight, strategic planning, executive relationship building.
Preferred skills
EPM/CPM domain experience, financial ERP applications experience.
Responsibilities
Establish trusted advisor relationships with executive sponsors; monitor and facilitate solution adoption; develop success plans and customer journeys; act as liaison between product and customer; manage renewals end-to-end and negotiate contracts; identify upsell opportunities; maintain revenue streams.
Seniority
Senior, hands-on IC
