Technical Account Manager (Austin,TX)
Core
Act as the primary point of contact and advocate for large, complex enterprise customers, ensuring business objective alignment and system reliability for Workday's HCM, Payroll, and Financials solutions.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Customer success and operational stability for strategic Workday accounts
Domain
Enterprise HR & Finance Software (SaaS)
Deliverable
client delivery
Required skills
Complex B2B enterprise software support, SaaS implementation management, C-level stakeholder engagement, escalation management, Workday architecture expertise, project management
Preferred skills
Human Resources, Payroll, Time Tracking, Recruiting, Financials domain knowledge, steering committee facilitation, continuous improvement initiatives (via careerplan.io/jobs/JR-0109356-technical-account-manager-austintx-at-workday)
Technologies
Workday HCM, Workday Payroll, Workday Financials
Responsibilities
Manage escalated issues blocking production success, coordinate team efforts to solve complex customer problems, chair customer steering committee meetings, review customer cases to identify trends, pilot new programs for production customers, travel up to 25% of the time
Seniority
Senior, hands-on IC with strategic account ownership
