Customer Activations Manager
Core
Own the end-to-end customer onboarding journey from contract signing to graduation, ensuring customers are fully configured and active on the AI-native employee management platform.
Role type
Senior Customer Activations Manager (Implementation Lead)
Builds
Structured implementation tracks and onboarding playbooks for HRIS and payroll platforms
Domain
B2B SaaS, HR Tech, Payroll, Fintech
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
B2B SaaS implementation, project management, stakeholder management, payroll/HR tech domain knowledge, process optimization, cross-functional collaboration, data accuracy, timeline management, playbook creation
Preferred skills
HRIS systems familiarity, accounting software experience, early-stage startup experience, implementation metrics ownership
Technologies
HRIS, payroll platforms, accounting software (QuickBooks, Xero)
Responsibilities
Execute tiered onboarding tracks calibrated to company size; drive first payroll on the first eligible cycle; certify graduation via stakeholder engagement and feature adoption; manage concurrent implementations with zero dropped handoffs; partner with Engineering, Tax Ops, and Support; feed product feedback; own and improve implementation playbooks
Seniority
Senior, hands-on IC
