Sr Customer Success Manager
Core
Drive long-term business growth and customer retention for the Healthcare vertical by acting as a trusted advisor and escalation point for enterprise clients.
Role type
Senior Customer Success Manager (Healthcare)
Builds
Lasting partnerships and advocacy within the Healthcare sector
Domain
Enterprise SaaS (HCM, Payroll, Financials, Supply Chain) in the Healthcare industry
Required skills
Healthcare industry domain expertise, Large Enterprise account management, SaaS implementation oversight, Executive relationship management, Product roadmap alignment, Issue escalation resolution
Preferred skills
Functional expertise in Financials and Supply Chain, Experience with Workday/Oracle/SAP/PeopleSoft, Business or technical degree
Technologies
Workday, Oracle, SAP, PeopleSoft
Responsibilities
Manage Healthcare portfolio relationships as a trusted advisor, Act as liaison between customers and Product Management to drive adoption, Resolve critical issues with client PMs and executive leadership, Develop tailored success plans with key metrics and risk analysis, Provide guidance during SaaS implementations, Demonstrate deep competency across Workday HCM, Payroll, Financials, and Supply Chain
Seniority
Senior, hands-on IC
