Service Delivery Coordinator with German
Hybrid
Core
Drive customer satisfaction, manage the end-to-end customer lifecycle, and grow account revenue for records and information management services.
Role type
Service Delivery Coordinator
Builds
Seamless service and strategic solutions for customers
Domain
Records and information management
Deliverable
client delivery
Required skills
Customer relationship management, SLA reporting, Change Request process management, stakeholder management, billing compliance, upselling and cross-selling
Preferred skills
Strategic business process knowledge, technical affinity, cost awareness
Responsibilities
Manage end-to-end customer lifecycle, report on SLAs, oversee Change Request process, collaborate with cross-functional teams to resolve escalations, ensure billing compliance and governance
Seniority
Mid-level, hands-on IC