Job
Core
Ensure customer satisfaction and retention by building relationships, providing service, and using analytics to track performance.
Role type
Customer Success Manager
Builds
Customer adoption and product value realization for SaaS clients
Domain
SaaS / CRM / Business Operations
Deliverable
client delivery
Required skills
Customer relationship building, Analytical skills, Strategic advisory, Onboarding management, Data analysis, Cross-functional collaboration
Preferred skills
Technology/software industry experience, CRM platforms knowledge, SaaS practices, Jira, Monday, Microsoft Office
Responsibilities
Deliver onboarding sessions, Drive customer adoption, Act as trusted advisor, Develop data insights, Analyse engagement metrics, Work cross-functionally
