Gestionnaire de la réussite client / Customer Success Manager
Core
Optimizing the customer experience lifecycle, managing post-sales implementation, and collaborating with complex accounts to ensure value realization, adoption, and retention for EFX solutions.
Role type
Senior Customer Success Manager
Builds
Customer success plans, adoption strategies, and value realization outcomes for complex enterprise accounts.
Domain
Financial services / Credit reporting
Required skills
Account management, customer success processes, project management, cross-functional collaboration, problem-solving, stakeholder management, strategic planning, data analysis, business development, client advocacy
Preferred skills
Knowledge of customer success processes, understanding of market segments and data trends, bilingualism (English/French)
Technologies
CRM tools, data analytics platforms, collaboration software
Responsibilities
Drive adoption, usage, net retention, and renewals for complex accounts; Act as the primary connecting thread between internal teams and the customer; Create and monitor customer success plans; Partner with Account Executives on quarterly business reviews; Utilize voice of the customer to inform product roadmaps; Coordinate internal Center of Excellence teams; Provide transparency on issue status and assist with support resolutions.
Seniority
Senior, hands-on IC