Gestionnaire de la réussite client / Customer Success Manager
Core
Optimizing the customer experience lifecycle, managing post-sales implementation, and collaborating with complex accounts to ensure value realization, adoption, and retention for EFX solutions.
Role type
Senior Customer Success Manager (complex accounts)
Builds
Customer success plans, adoption strategies, and value realization outcomes for enterprise clients
Domain
Financial services / Credit reporting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success lifecycle management, complex account management, stakeholder alignment, project management, problem-solving, cross-functional collaboration, product roadmap influence, customer advocacy, health monitoring, QBR execution
Preferred skills
Knowledge of customer success processes, market segment understanding, data trend analysis
Technologies
None stated
Responsibilities
Drive adoption, usage, net retention, and renewals for complex accounts; Act as the primary connecting thread between internal teams and customers; Create and maintain customer success plans; Monitor and maintain customer health scores; Partner with Account Executives on quarterly business reviews; Utilize voice of the customer to inform product roadmaps; Coordinate internal Center of Excellence teams; Provide transparency on issue/ request status; Assist in resolving customer support issues
Seniority
Mid-Senior, hands-on IC
