IT Support Technician
Core
Provide hands-on IT support to onsite colleagues and global teams, managing user accounts, hardware/software troubleshooting, and access control. (via careerplan.io/jobs/FA-001-DC-171-it-support-technician)
Role type
IT Support Technician
Builds
IT services and user experience for internal colleagues
Domain
Enterprise IT / Microsoft Ecosystem
Required skills
Windows 10/11 support, Microsoft Office 365 administration, hardware troubleshooting, access management, ticket management, network equipment configuration
Preferred skills
Warehouse/factory hardware management, macOS provisioning, Google Workspace support, IT certifications
Responsibilities
Manage user account lifecycle (creation/deletion/changes), troubleshoot hardware and software incidents, grant/revoke resource access, manage ticket queues and SLAs, maintain CMDB and knowledge documents, coordinate equipment moves and repairs
Seniority
Mid-level, hands-on IC