IT Support Specialist
Core
Primary point of contact for internal employees delivering white-glove technical support and managing core identity, collaboration platforms, and SaaS systems.
Role type
IT Support Specialist (Help Desk)
Builds
Employee onboarding/offboarding workflows, support procedures, and knowledge base articles.
Domain
Enterprise IT Support / Identity & Access Management
Deliverable
client delivery
Required skills
Ticketing systems, workstation/laptop/mobile troubleshooting, network fundamentals (TCP/IP, DNS, Wi-Fi, VPN), MDM (Iru, Microsoft Intune), SSO/SSO (Okta, Google Workspace), collaboration tools (Slack, Microsoft Office 365), hardware inventory management.
Preferred skills
Experience in fast-paced or global teams, familiarity with UniFi/Ubiquiti equipment.
Responsibilities
Triage incoming support requests, troubleshoot and resolve device and network issues, manage employee onboarding and offboarding workflows, build and maintain support procedures and knowledge base articles, track hardware inventory and coordinate device replacements, assist with password resets and MFA issues, provide on-site support for printers and meeting-room technology.
Seniority
Mid-level (3-7 years experience)