IT Support Intern
Core
Day-to-day IT point of contact ensuring reliable, secure, and well-equipped working environments for all teams via on-site and remote support.
Role type
IT Support Technician (Intern)
Builds
Hardware, software, and network solutions for a global market-intelligence platform.
Domain
Technology / Market Intelligence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software incident resolution, user account lifecycle management, fleet inventory management, MDM tool deployment, process documentation
Preferred skills
Windows and macOS troubleshooting, Microsoft 365 administration, MDM/endpoint tools experience
Technologies
Microsoft 365, Entra ID, Intune, Defender
Responsibilities
Handle user support requests via ticketing system, manage on-site workstation and network connectivity issues, configure equipment and accounts for onboarding/offboarding, maintain device fleet inventory and compliance, document and improve IT procedures
Seniority
Intern, student level