IT Analyst (Chicago)
Core
Front-line IT Support Analyst providing hands-on technical support for hybrid onsite coverage in the Chicago office and remote support for the distributed workforce.
Role type
IT Support Analyst (Hybrid/Onsite)
Builds
Internal IT operations for Chicago office and distributed employees
Domain
IT Operations / End-User Support
Deliverable
product features
Required skills
Endpoint OS support (MacOS/Windows), Identity & Access Management, Ticketing systems, Hardware troubleshooting, Onboarding/Offboarding logistics, Asset management
Preferred skills
Hybrid workforce support experience, Process improvement documentation, Endpoint management process contribution
Technologies
Jira, Okta, Entra, Jamf, Iru, Intune, Google Workspace, Slack, Zoom
Responsibilities
Provide onsite technical support for Chicago office including hardware setup and AV equipment; Resolve incoming help desk tickets for hardware, software, and account access; Support onboarding and offboarding logistics for employees; Administer routine identity and access tasks; Support endpoint management tasks like imaging and patch verification; Maintain accurate records of tickets and assets; Escalate unresolved or high-impact issues to leads.
Seniority
Mid-level, hands-on IC