IT Support Engineer (Contractor)- San Francisco
Core
Provide hands-on IT support to US employees, managing hardware, software, accounts, and office operations while administering core cloud-based identity and device management systems.
Role type
IT Support Engineer (Contractor)
Builds
Cloud-based identity, device management, and service delivery platforms
Domain
Technology / IT Operations (via careerplan.io/jobs/0c4bd452-46f3-4ae6-afe7-6157eb6e72e5-it-support-engineer-contractor-san-francisco-at-plaud)
Deliverable
infrastructure
Required skills
macOS and Windows troubleshooting, SaaS productivity suite administration (Google Workspace/Microsoft 365), ticketing/ITSM system familiarity, hardware and asset tracking, identity and access management (SSO/MFA), MDM management (macOS/Windows)
Preferred skills
Identity provider administration (Okta, Entra ID, JumpCloud), MDM platforms (Jamf, Kandji, Intune), zero-touch deployment (Apple Business Manager, Windows Autopilot), basic networking (DNS, DHCP, VLANs, Wi-Fi), scripting/automation (Bash, Python, PowerShell)
Responsibilities
Troubleshoot hardware, software, accounts, access, and networking issues; handle employee onboarding and offboarding; track hardware inventory and device lifecycle; support conference rooms, AV, and office networks; administer identity and access management platforms; manage device fleet via MDM; build and refine service desk workflows and automations.
Seniority
Junior to Mid-level, hands-on IC