IT Support Specialist
Core
Anchor regional IT operations as the primary point of contact for internal employees, delivering white-glove technical support and managing core identity, collaboration platforms, and SaaS systems.
Role type
IT Support Specialist (Help Desk)
Builds
Streamlined user lifecycles via automation and scripting; secure onboarding/offboarding workflows; consistent support procedures.
Domain
Enterprise IT Operations / Identity & Access Management / Collaboration Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Ticketing system triage, workstation/laptop/mobile troubleshooting, network fundamentals (TCP/IP, DNS, Wi-Fi, VPN), MDM (Iru, Microsoft Intune), SSO/SSO (Okta, Google Workspace), collaboration tools (Slack, Microsoft Office 365), hardware inventory management, MFA support.
Preferred skills
Experience in fast-paced or global teams, familiarity with UniFi/Ubiquiti equipment.
Technologies
Okta, Google Workspace, Iru, Microsoft Intune, Slack, Microsoft Office 365, UniFi/Ubiquiti, TCP/IP, DNS, Wi-Fi, VPN.
Responsibilities
Triage incoming support requests via ticketing system; troubleshoot and resolve workstation, laptop, mobile, and basic network issues; manage end-to-end employee onboarding and offboarding workflows; build and maintain support procedures and knowledge base articles; track hardware inventory and coordinate device replacements; assist with password resets, MFA, and productivity-tool issues; provide hands-on support for printers, peripherals, and meeting-room technology.
Seniority
Mid-level (3-7 years experience)
