Order Management Manager
Core
Lead the Order Management function covering the Order-to-Cash lifecycle, including the Closed Won process, entitlements management, and data accuracy across systems.
Role type
Order Management Manager
Builds
Accurate customer entitlements and financial reporting data
Domain
SaaS / Financial Operations
Required skills
Order management, Deal Desk operations, Quote-to-Cash lifecycle, Process improvement, Data accuracy, SLA management, Cross-functional partnership
Preferred skills
Automation expertise, Systems administration knowledge, Ticketing system implementation
Technologies
Stampli, AI Ops tools, Ticketing systems
Responsibilities
Manage the Close process for all deal types (New, Expansion, Renewal, etc.), Overhaul the Closed Won process flow, Partner with Finance for data entry and reporting, Implement and optimize a ticketing system, Partner with Deal Desk for cross-training and capacity, Build process documentation
Seniority
Manager, first full-time headcount for this function