Delivery Operations Analyst
Core
Connect GTM and Delivery Engineering teams under a unified operational system to move customer opportunities from brief to delivery assignment.
Role type
Delivery Operations Analyst
Builds
Operational processes, data quality, and automation for the GTM-to-Delivery workflow
Domain
Enterprise AI / SaaS Operations
Deliverable
dashboards & analysis
Required skills
Workflow automation, CRM management, Data quality management, Process optimization, Stakeholder coordination, Reporting & analytics
Preferred skills
Business intelligence tools, AI tools proficiency
Responsibilities
Oversee operational process for new customer briefs and routing; Coordinate transition from commercial approval to delivery team assignment; Track opportunities through pre-delivery stages; Maintain accurate data in Salesforce and Mission Control; Develop and maintain reporting on Deal Desk volume and pipeline progression; Identify process trends and recommend efficiency improvements.
Seniority
Mid-level, hands-on IC