Customer Success Manager - AMER
Core
Strategic partner to enterprise customers, guiding adoption, growth, and renewal of process orchestration and automation solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer retention, expansion, and successful implementation of Camunda's agentic orchestration platform.
Domain
B2B SaaS, Enterprise Software, Business Process Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, retention and expansion strategy, cross-functional project management, data-driven decision making, stakeholder management, commercial awareness
Preferred skills
Financial services experience, orchestration/automation domain knowledge, CRM/CS platform expertise, technical product familiarity, mentoring
Technologies
Salesforce, Gainsight
Responsibilities
Own portfolio of enterprise customers from onboarding to renewal, drive retention and expansion, lead structured customer conversations, use data to forecast outcomes and prioritize actions, project manage cross-functional work, contribute to team playbooks and processes
Seniority
Senior, hands-on IC
