RVP Customer Experience, Americas
Core
Lead and scale the regional Customer Experience organization for the Americas, overseeing Customer Success and Technical Account Management to drive retention, satisfaction, and growth for critical infrastructure clients.
Role type
Senior leadership (RVP) Customer Experience
Builds
Customer success and technical account management teams and processes
Domain
Cybersecurity / Operational Technology (OT/ICS)
Required skills
CX leadership, team scaling, GRR/NRR optimization, OT/ICS domain knowledge, cybersecurity product expertise, cross-functional orchestration, executive escalation management
Preferred skills
CISSP, CISM, knowledge of SA/IEC 62443, NIST SP 800-82, NERC CIP frameworks
Technologies
Cybersecurity platforms, OT/ICS environments, networking tools
Responsibilities
Execute regional CX strategies to maximize retention and expansion; unify CS and TAM teams around shared business objectives; partner with Sales to mitigate risk and drive expansion; act as primary executive sponsor for high-stakes customer escalations; align internal teams to resolve technical issues and protect revenue; collaborate with Product to inform roadmap based on customer voice. (via careerplan.io/jobs/F2-004-91-F65-rvp-customer-experience-americas-at-claroty)
Seniority
Executive (RVP), hands-on leadership