Senior Customer Success Associate
Core
Drive onboarding, adoption, and renewal for a SaaS cybersecurity platform (NodeZero) by managing customer health, translating technical findings into business actions, and building scalable digital engagement programs.
Role type
Senior IC Customer Success Manager/Associate (SaaS)
Builds
NodeZero™ platform adoption and value realization for IT Ops/SecOps teams, consulting pentesters, and MSSPs/MSPs
Domain
Cybersecurity / SaaS
Deliverable
product features
Required skills
Customer success management, account management, data-informed prioritization, CRM proficiency, written communication, technical concept translation, cross-functional collaboration
Preferred skills
Cybersecurity fluency, vulnerability management, security operations
Responsibilities
Manage scaled customer portfolios using health signals and lifecycle stages; drive onboarding and adoption via digital touchpoints; monitor customer risk and execute intervention plans; build repeatable engagement and renewal-readiness programs; capture product feedback for engineering and marketing
Seniority
Mid-level IC (1-2+ years experience)
