Senior Customer Success Manager - Digital Health
Core
Drive success and expansion for Navina's AI-powered digital health SaaS solution that transforms patient data into clinical insights for physicians.
Role type
Senior Customer Success Manager (Digital Health)
Builds
AI-powered patient data analytics and clinical insight platform
Domain
Digital Health / Value-Based Care
Deliverable
production ML models
Required skills
Account management, Population health solutions deployment, Project management, Customer onboarding, Renewal management, KPI tracking, Product roadmap planning
Preferred skills
Technical background, Sales experience
Technologies
Hubspot CRM
Responsibilities
Build relationships with mid-market & enterprise accounts from clinicians to C-level executives, Drive successful implementation and demonstrate product value, Act as the voice of clients and internal focal point for client needs, Manage account operations and client KPIs on Hubspot CRM, Participate in product cycles and roadmap planning
Seniority
Senior, hands-on IC