Senior Manager, Customer Success (Mexico city)
Core
Own and grow a portfolio of Appdome's largest enterprise accounts in Mexico, driving retention, expansion, and strategic alignment for mobile cyber defense.
Role type
Senior Manager, Customer Success (Enterprise)
Builds
Mobile app security platform (anti-fraud, anti-malware, anti-cheat, XDR) for financial, healthcare, and m-commerce brands
Domain
Cybersecurity / Mobile App Security / SaaS
Deliverable
production ML models
Required skills
Enterprise account management, strategic account planning, executive relationship building, expansion sales, churn reduction, mentoring, data analysis, Spanish fluency, English fluency
Preferred skills
Information Security knowledge, start-up and large-company experience
Technologies
Appdome platform, ThreatScope, Threat-Events
Responsibilities
Own and grow strategic enterprise portfolio in Mexico; Build trusted relationships with C-suite and technical teams; Lead strategic account planning and executive business reviews; Drive expansion pipeline and close six- to seven-figure USD deals; Manage complex multi-stakeholder renewals; Serve as subject matter expert on platform capabilities; Mentor and coach peer and junior CSMs; Collaborate with Sales, Product, and Service Delivery teams; Travel across Mexico and LATAM; Collect and share customer feedback including NPS insights.
Seniority
Senior, hands-on IC with leadership responsibilities