Customer Success Manager, Brasil (Sao Paulo / Curitiba)
Core
Own enterprise relationships in Brasil to drive retention and growth for a high-ARR portfolio of mobile app security clients.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Mobile cyber defense automation platform for financial, healthcare, m-commerce, and B2B brands
Domain
Cybersecurity / Mobile App Security / SaaS
Required skills
Enterprise account management, executive relationship building, strategic account planning, expansion sales, complex renewals, subject matter expertise, data analysis, travel management
Preferred skills
Information Security knowledge, start-up and large-company experience
Technologies
Appdome platform, Threat-Events, ThreatScope, Certified Secure DevSecOps
Responsibilities
Own and grow portfolio ARR through renewals, upsell, and cross-sell; Build trusted relationships across all customer levels from technical to C-suite; Lead strategic account planning and executive business reviews; Drive expansion pipeline creation and close expansion sales; Manage complex multi-stakeholder renewals; Serve as subject matter expert introducing new products and AI-driven defenses; Collaborate with Sales, Product, and Service Delivery teams; Act as customer advocate leading escalations; Travel across Brasil and LATAM to meet customers and represent at conferences; Collect and share customer feedback including NPS insights.
Seniority
Senior, quota-carrying IC