Customer Success Manager, US West
Core
Partner with the Sales team to drive customer retention, growth, renewals, and expansions for enterprise mobile app security clients.
Role type
Mid-to-Senior Customer Success Manager (quota-carrying)
Builds
Customer relationships, expansion pipeline, and ARR growth
Domain
SaaS, Information Security (Mobile Application Security)
Required skills
Enterprise relationship management, quota achievement, SaaS lifecycle management, upselling/cross-selling, renewal management, stakeholder engagement, data analysis, product knowledge, travel management
Preferred skills
Mobile app security expertise, start-up experience, large company experience, sales training certification
Technologies
Appdome platform, CRM tools, analytics platforms
Responsibilities
Build strong relationships with customers from team members to executives; Engage regularly to understand business objectives and budgeting cycles; Collaborate with global teams to deliver value; Identify and drive expansion/upselling opportunities; Resolve issues to maintain high satisfaction; Become a subject matter expert on offerings; Drive pipeline creation and close expansion sales; Manage timely renewals; Travel to meet customers and attend conferences; Collect and share customer feedback including NPS insights.
Seniority
Mid-to-Senior, quota-carrying IC