Chargé(e) de Service client B2B - SAV et ADV (F/H)
Core
B2B customer service specialist handling after-sales support (SAV) and administrative order management (ADV) for professional pool distributors.
Role type
B2B Customer Service Agent (SAV & ADV)
Builds
After-sales support and order administration for pool cleaning robots, alarms, and covers
Domain
Pool maintenance equipment / Consumer electronics
Deliverable
client delivery
Required skills
B2B customer relations, telephone support, email communication, remote diagnostics, ERP usage, CRM usage, order tracking, invoice preparation, logistics coordination (via careerplan.io/jobs/E3-008-BC-27C-chargee-de-service-client-b2b-sav-et-adv-fh)
Preferred skills
Technical product knowledge, English (business level)
Responsibilities
Answering professional client inquiries via phone and email, performing first-level support and remote diagnostics, logging and tracking after-sales requests, managing administrative orders and deliveries, coordinating with logistics providers, preparing billing documents
Seniority
Entry-level to Junior