Customer Service Manager Pharma / Healthcare (B2B)
Core
B2B Customer Service Manager supporting pharmacies and medical practices with pre- and after-sales inquiries for innovative healthcare products.
Role type
B2B Customer Service Manager
Builds
Order processing, account management, and customer support for B2B clients in the healthcare/pharma sector
Domain
Healthcare / Pharmaceuticals
Deliverable
client delivery
Required skills
B2B customer account management, order processing, CRM system usage, pharmaceutical/medical/commercial background, problem-solving, process optimization
Preferred skills
Experience in healthcare or pharma B2B sales/service, negotiation skills
Technologies
MS Office, CRM systems
Responsibilities
Serve as the first point of contact for pharmacies and doctors regarding product inquiries; Process orders, manage order fulfillment, and handle returns; Record orders in CRM and maintain customer data; Contribute to optimizing internal customer service processes; Ensure timely order processing and maintain positive long-term business relationships
Seniority
Mid-level, hands-on IC