Customer Support Specialist (B2B)
Core
Frontline B2B support specialist managing order processing, account maintenance, and operational issue resolution for a meal delivery company serving corporate, healthcare, and education clients.
Role type
Senior IC Customer Support Specialist (B2B)
Builds
Order fulfillment, account management, and service recovery for institutional clients
Domain
Food & Beverage / Logistics / B2B Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High-volume inbox management, live chat support, order entry/modification, SLA adherence, escalation management, account onboarding, written communication, problem-solving
Preferred skills
B2B/Enterprise client support, CRM management, order management systems, process improvement
Technologies
Shopify, HubSpot, Zendesk, Gorgias, Google Workspace, Slack, Microsoft Office
Responsibilities
Process order entries, modifications, and account updates; manage inbound tickets, emails, and live chat; investigate and resolve delivery issues; support new client onboarding; escalate operational risks; recommend process improvements
Seniority
Mid-level, hands-on IC
